Analisis Waste dengan Model Lean Hospital pada Pelayanan Poli Rawat Jalan
DOI:
10.25047/j-kes.v8i1.133Downloads
Abstract
Salah satu indeks terpenting dari kualitas pelayanan kesehatan adalah kepuasan pasien. Salah satu faktor yang mempengaruhi kepuasan pasien adalah waktu tunggu pelayanan. Manajemen lean adalah metode yang dapat meningkatkan proses pelayanan menjadi lebih efektif dan efisien sehingga dapat mempersingkat waktu tunggu. Penelitian bertujuan untuk mengidentifikasi waste yang terjadi dalam pelayanan rawat jalan. Penelitian ini menggunakan rancangan deskriptif kualitatif. Penelitian dilakukan melalui observasi langsung, in-depth interview, dan Focus Group DIscussion. Penelitian menunjukkan bahwa total rata-rata waktu tunggu untuk pasien rawat jalan di klinik penyakit dalam adalah 199 menit untuk pasien umum dan 408,4 menit untuk pasien JKN. Aktivitas terpanjang dalam rawat jalan adalah menunggu di loket pendaftaran dengan nilai rata-rata 27,5 menit untuk pasien umum dan 147,2 menit untuk pasien JKN. Kedua menunggu aktivitas dokter dengan nilai rata-rata 83,3 menit untuk pasien umum dan 132,6 menit untuk pasien JKN dan yang ketiga menunggu obat di apotek 41,7 menit untuk pasien umum dan 72,9 menit untuk pasien JKN. Waste yang ditemukan saat penelitian yaitu defect, overproduction, transportation, waiting, inventory, motion, overprocessing, and non-utilized talent. Penelitian ini membuktikan penerapan prinsip, alat, dan metode lean dapat mengidentifikasi dan mengeliminasi waste di pelayanan rawat jalan, sehingga menurunkan waktu tunggu dan meningkatkan kualitas pelayanan
Keywords:
Lean, Pelayanan Rawat Jalan, WasteReferences
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